who it's for
Built for contractors whose work deserves more reviews than it gets.
Plumbers whose 30 happy customers never get asked
The work is great. The relationships are strong. But no one ever sits down to ask — and the customers don't think to leave one unprompted.
Roofers whose competitor has 200 reviews
You're competing in a market where the top result has 200+ reviews and yours has 23. Same quality, different ranking — and the ranking is built from the asking.
HVAC contractors losing to a 4.8 rating
You lose bids to a competitor whose only edge is a 0.3 star rating gap. Closing that gap takes 30 reviews — most of which are sitting in customers who'd happily leave one if asked.
what's included
Six features that turn finished jobs into 5-star reviews.
Automated post-job SMS ask
Fires 24 hours after job completion — long enough for the customer to feel the work, soon enough to remember the name.
Smart follow-up
48-hour reminder if the customer hasn't responded. Stops automatically if they do. Never feels naggy.
One-tap review link
Direct to the platform, no friction, no app login required. The fewer taps between intent and review, the higher the conversion.
Negative feedback intercept
Unhappy customers route to private feedback first, not public reviews. You get a chance to fix the issue before it shows up online.
Bilingual asks
English or Spanish based on customer preference. Bilingual is a default, not an upgrade.
Reporting dashboard
Shows asks sent, response rate, reviews captured, average rating change. The number you actually have to defend.
how it works
From job complete to 5-star review, automatically.
01
Job marked complete.
Tech taps complete in the field, or the office marks it done. The 24-hour countdown starts.
02
SMS ask fires.
Personalized to the customer and the job. One tap to the review platform. No app login required.
03
Customer leaves the review.
Most do it within minutes if they liked the work. The link drops them on the right page automatically.
04
Follow-up if no response.
Gentle 48-hour reminder. Stops automatically if they respond. The follow-up doubles the response rate.
in action
What an automated ask actually looks like.
Day after a roof inspection. Customer's at home, sitting with the work fresh in their mind. The ask is gentle. The link is one tap. Most happy customers say yes.
Hey James — thanks for choosing Pacific Roofing! Would you mind leaving us a quick 5-star review? It really helps the small team out. [link]
Sure thing — David did great work, will leave one tonight
Appreciate it! 🙌
Rating progression — Pacific Roofing
why it pays for itself
About 12 new reviews a month, steady-state.
+12 reviews/mo
Steady-state, ~6 weeks after go-live. The first month catches up the backlog of recently-completed jobs.
How we calculated this
40 jobs/mo × 30% response × ~100% review-completion ≈ 12/mo. The ask is gentle and the link is one tap — almost everyone who responds actually leaves the review.
- Job volumeTypical contractor completes 30–60 jobs/mo. Reference anchor uses 40 jobs/mo (mid-range).
- Baseline review rateWithout an ask system: ~5–10% of customers leave a review unprompted. Most happy customers simply forget.
- With automated ask24-hr post-job SMS ask + 48-hr follow-up: response rate climbs to ~30–40%.
- Review-completion rateWhen the link is one tap and the ask is gentle, ~95–100% of responders actually leave the review.
questions
What contractors usually ask.
What if a customer leaves a negative review?
The negative-feedback intercept catches dissatisfaction before it becomes a public review. Customers who rate the experience low get routed to a private feedback form first — you get a chance to fix the issue, and the public review only happens if they choose to leave one anyway.
Will my customers find this annoying?
No. The ask is short, polite, comes once 24 hours after the job, and only follows up if they don't respond. Industry data shows ~30–40% response rates with no spike in opt-outs. The customers who would have left a review unprompted still leave one — and the ones who would have forgotten finally do.
What review platforms does this work with?
All the major review platforms used by home services businesses. We configure your top-priority platforms during setup based on which ones drive the most leads for your business.
Is this compliant with platform terms of service?
Yes. We follow the asking-for-reviews guidelines published by each platform — no incentivization, no review-gating in a way that violates ToS, no fake reviews. The negative-feedback intercept is structured to surface dissatisfaction privately, not to hide it from public view.
How long until I see results?
First reviews land within the first 1–2 weeks as recently-completed jobs catch up. Steady-state of ~12/mo is reached around week 6. Rating average typically moves 0.2–0.5 points within the first 90 days.
Every happy customer becomes a 5-star review.
Book 15 minutes. We'll show you what the ask would look like for your specific trade and customer mix.